Your PC deserves more than just a quick fix.
Keep your computer running at its best with ongoing support, professional maintenance and help when you need it. Whether it's your home PC, gaming setup or business computer, there's a care plan to suit you.
Straightforward monthly support. No need to wait until something goes wrong.
Don't Wait for Something to Go Wrong.
Computers need looking after. From everyday performance issues to unexpected problems, having the right support in place can save time, reduce disruption and help keep your technology working the way it should.
Keep Your PC Performing
Regular professional cleaning and health checks help keep your computer in good condition and identify potential issues before they become bigger problems.
Support When You Need It
When something isn't working as it should, you have an allocated support allowance and a local specialist to turn to for practical help.
More Predictable PC Care
Instead of arranging every maintenance visit separately, your monthly plan includes scheduled care and access to support, helping you plan ahead.
Choose a level of ongoing support that suits how you use your computer.
Choose the Care Plan That's Right for You.
Whether you need a little extra reassurance or more comprehensive ongoing support, there's a plan designed to help keep your technology in good hands.
Everyday PC Care
The essentials to help keep your computer maintained, with support available when you need it.
- 1 professional clean and health check per year
- Priority booking
- 10% off additional labour
- Remote support first, with on-site help if needed
More Support. More Care.
More support time and additional maintenance for computers that need a little more attention.
- 2 professional cleans and health checks per year
- Thermal paste check
- Faster response than Essential
- 15% off additional labour
Dedicated Business Care
More comprehensive support and planned maintenance for business computing needs.
- 2 professional cleans per year
- Thermal paste check and re-paste if needed
- Quarterly PC health report
- Dedicated account contact
- Loaner PC if available
- Parts supplied at cost
Support allowances cover remote assistance, workshop time and on-site visits. Unused hours do not roll over. Parts are charged separately. Additional labour discounts apply to eligible work. Plan conditions, cancellation arrangements and full inclusions are set out in the relevant plan terms.
Practical Support. Professional Care. Real Peace of Mind.
PC Care brings together ongoing technical support and professional maintenance, giving you a straightforward way to look after your computer throughout the year.
Dedicated Support Allowance
Each plan includes a monthly allocation of support time for help with computer problems, troubleshooting, software issues, advice and other eligible technical work. Support can be provided remotely, in the workshop or on-site where appropriate.
Professional Cleaning & Health Checks
Keep your computer in good condition with scheduled professional maintenance. This includes cleaning and checking key components, cooling and general system condition, helping identify potential issues.
Discounted Additional Labour
Need work beyond your included support allowance? Your plan gives you a discount on eligible additional labour, helping reduce the cost of upgrades, repairs and other work.
A Specialist Who Knows Your Setup
Deal directly with Poulton PC's for practical advice and support. As your requirements change, you have a local specialist who can help you make informed decisions about your computer.
How Your Support Allowance Works
Your monthly allowance gives you access to a set amount of support time, depending on your chosen plan. It can be used across eligible remote assistance, workshop work and on-site visits.
Support time is deducted according to the time spent providing assistance. Unused allowance does not roll over into the following month. Parts, replacement components and other materials are charged separately. Additional work is subject to the relevant plan discount and terms.
Good PC Care. Made Simple.
Getting the right support shouldn't be complicated. Choose your plan, get set up and enjoy having a local computer specialist to turn to when you need help.
Choose Your Plan
Compare Essential, Plus and Business to find the level of support that suits your computer and how you use it. Subscribe to your chosen plan online.
Get Set Up
Once subscribed, we'll arrange the initial details, confirm the equipment covered by your plan and explain how to request support and arrange maintenance.
Request Support
When you need help, get in touch with Poulton PC's. We'll discuss the issue and arrange suitable remote, workshop or on-site assistance where appropriate.
Keep Your PC Maintained
Arrange your included professional cleaning and health checks throughout the year, helping you keep on top of your computer's ongoing care.
Tell us a little about your computer and what you need. We'll help you find the most suitable level of support.
Questions? We've Got Answers.
Thinking about joining PC Care? Here are some of the things you might want to know before choosing your plan. If there's anything else you'd like to ask, we're happy to help.
Ask Joel a Question →What is PC Care?
PC Care is a monthly subscription service from Poulton PC's that combines ongoing technical support, professional maintenance and plan-specific benefits.
It gives you an allocated amount of support time and scheduled maintenance, helping you look after your computer throughout the year.
What can I use my support hours for?
Your support allowance can be used for eligible technical assistance, troubleshooting, software problems, computer advice and other agreed work.
Support may be provided remotely, in the workshop or on-site where appropriate. The time used is deducted from your monthly allowance.
What happens if I don't use all my support hours?
Unused support time does not roll over into the following month. Your allowance renews as part of your monthly subscription.
What happens if I use all my support hours?
If you need additional assistance after using your monthly allowance, further work can be arranged separately. Eligible additional labour receives the discount associated with your plan.
Are parts and replacement components included?
No. Replacement components, parts and other materials are charged separately from your monthly subscription.
Business plan members receive parts at cost, in accordance with the plan terms.
How do the professional cleans and health checks work?
Your plan includes a set number of professional cleaning and health check appointments each year. These are arranged with Poulton PC's at a mutually suitable time.
The number of included appointments depends on your chosen plan. Any additional maintenance outside your allowance can be quoted separately.
Can I use PC Care for a gaming PC or business computer?
PC Care is designed to support different types of computer users. Whether you rely on a home PC, gaming system or business computer, we can help identify the most suitable plan.
The equipment covered by your subscription will be confirmed when your plan is set up.
Can I cancel my subscription?
Cancellation arrangements depend on the plan you choose. Please check the individual plan terms before subscribing, as minimum subscription periods and notice requirements may apply.
Does PC Care cover every repair or computer problem?
PC Care provides an allocated support allowance and plan-specific maintenance benefits. It is not an unlimited repair service or a warranty against hardware failure.
Where a repair requires replacement parts or work beyond your available allowance, we'll explain the options and any additional costs before proceeding.
How do I get help when I need it?
Simply contact Poulton PC's to explain what you need help with. We'll discuss the issue and arrange the most suitable way to assist.
You can get in touch through our contact page.
Your PC. Your Support. Peace of Mind.
Don't wait until a small computer problem becomes a bigger headache. Choose a Poulton PC's Care Plan and have ongoing support and professional maintenance ready when you need it.
Computer care, without the complication.
Straightforward monthly plans, practical technical support and a local specialist who understands that your computer matters.
- Support allowances to suit your needs
- Professional cleaning and health checks
- Clear advice and straightforward pricing
- Direct access to your local PC specialist